How to choose a mechanic you can trust
Most car repair disputes come down to the same few things: work nobody agreed to, a bill much higher than expected, and parts you cannot prove were replaced. Here is how to choose a workshop and protect yourself before you hand over the keys.
Look for an accredited workshop
Many reputable independent workshops belong to an industry association such as the Motor Industry Workshop Association (MIWA), part of the Retail Motor Industry Organisation (RMI). Membership is voluntary, but accredited workshops agree to a code of conduct, and it gives you somewhere to turn if things go wrong.
Get a written quote before work starts
Ask for a written quote that lists the work and the parts, and ask the workshop to phone you for approval before doing anything that is not on it. Under the Consumer Protection Act you are entitled to an estimate before work begins, and you should not be charged for work you did not authorise.
Ask for the old parts back
Ask when you drop the car off that the replaced parts are kept for you. It is the simplest proof that the work was actually done. Ask too whether parts are new, used or reconditioned, and what warranty the repair carries.
If a repair goes wrong
Raise it with the workshop first, in writing. If that does not resolve it, the Motor Industry Ombudsman of South Africa (MIOSA) handles complaints about motor industry businesses. Keep the quote, the invoice and any messages.
Check the workshop on the CIPC register before a big job.
Common questions
Can a mechanic charge more than the quote?
Not for work you did not authorise. Ask for a written quote and for the workshop to phone you for approval before any extra work. Under the Consumer Protection Act you are entitled to an estimate before work begins.
Can I ask for my old car parts back?
Yes. Ask when you drop the car off that the replaced parts are kept for you. It is the simplest proof the work was done.
Where do I complain about a mechanic in South Africa?
Raise it with the workshop in writing first. If that does not resolve it, the Motor Industry Ombudsman of South Africa (MIOSA) handles complaints about motor industry businesses.